Privacy policy

Privacy Policy

Last updated: Feb 28, 2025

This Privacy Policy describes how Tomi Watches (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tomiwatches.com.pk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Updates will be posted on the Site, with the "Last updated" date revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with our Site and Services. This information is used to communicate with you, improve our Services, comply with legal obligations, and protect our rights.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details: Name, address, phone number, and email.
• Order information: Billing/shipping address, payment confirmation, email, and phone number.
• Account information: Username, password, security questions.
• Shopping activity: Items viewed, saved in cart, loyalty points, reviews, referrals, or purchases.
• Customer support information: Details from communications with us.

Information We Collect About Your Usage

• Usage Data: Device information, browser type, IP address, network connection, and interactions with the Site, collected via cookies and tracking technologies.

Information We Obtain from Third Parties

• Service providers: Vendors like Shopify supporting our Site.
• Payment processors: Information used to fulfill orders and process payments.
• Tracking technologies: Data from cookies and analytics tools.

How We Use Your Personal Information

• Providing Products and Services: Processing payments, fulfilling orders, and managing accounts.
• Marketing and Advertising: Sending promotional emails and displaying tailored ads.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity.
• Customer Support and Service Improvement: Enhancing user experience based on feedback and interactions.

Cookies

We use cookies to improve Site functionality, analyze user behavior, and personalize advertising. You can adjust your browser settings to block cookies, but this may impact functionality.

How We Disclose Personal Information

We may share your information with:

• Vendors/service providers: IT, payment processing, and shipping partners.
• Marketing partners: For advertising and promotional activities.
• Legal/compliance entities: In case of legal requirements or to protect our rights.

Categories of Data Disclosed in the Past 12 Months

We do not disclose sensitive personal information without consent.

Third-Party Websites and Links

Our Site may contain links to third-party platforms. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing information.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their data. If such information is found, we will delete it upon request.

Security and Retention

We implement safeguards to protect your data. Retention periods depend on legal, contractual, or operational needs.

Your Rights

Depending on your location, you may have rights to:

• Access, delete, correct, or transfer your data
• Restrict processing or withdraw consent
• Manage communications: Unsubscribe from promotional emails.

Complaints

For concerns, contact us. EEA/UK residents may also lodge complaints with their local data protection authority.

International Users

Your data may be transferred and stored outside your country, including in regions where we operate. Data transfers from Europe are governed by EU Standard Contractual Clauses.

Contact Us

For any questions or requests regarding this policy:

• Email: support@tomiwatches.com.pk
• Phone/WhatsApp: +92-314-2206264
• Address: Office # 1098, First Floor, Street # 29, Block C-1, B17, Islamabad, 44790

Tomi Watches is the data controller under applicable data protection laws.