Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tomiwatches.com.pk. Please note that returns will need to be sent to the following address: 4th Floor, The Interlace Tower, I-8 Markaz Islamabad

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tomiwatches.com.pk.

Conditions for Refund Exchange:

• You have to send that product you want to exchange  back to our address
• Unworn/unused items can be exchanged/refund with their original receipt & tag.
• No exchanges/refunds/claims can be made on discounted products / clearance Sale.
• If any item purchased at full price goes on sale, it will be exchanged at the marked down price.
• All prices are fixed and inclusive of taxes.
• Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.

Orders can be cancelled within 24 hours of placing the order. 

Currently we do not offer any refunds or exchanges for international online orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.