Shipping policy
Orders and Shipping
The delivery time for your order may vary depending on your location and the shipping method chosen at the time of purchase. Generally, orders are processed and shipped within 3-5 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
- Select your product(s) from our huge variety and place an order on Tomi Official
- Upon placing the order you will receive an automatically generated message and email to confirm that your order has been placed and your order status will change to processing.
- You will receive a call or SMS from our representative for confirmation. After that your order will be dispatched by TCS/LCS Courier which means your order has left our warehouse and is in the custody of the courier service.
- You will then receive your order within 3-5 working days depending on your city.
You can change your shipping address by logging into your account and editing your address information in the “My Account” section. If you need to make a change after your order has been placed, please contact customer service as soon as possible to make the necessary updates.
Once your order has shipped, you will receive a tracking number in your confirmation email. You can use this number to track your order status on the carrier’s website. Additionally, you can log into your account on the website to view your order's status.
If your order arrived damaged, please contact customer service within 7 days of receiving the package to initiate a return and request a replacement.