Shipping Policy

Shipping Policy

Effective Date: Feb 28, 2025

At Tomi Watches, we prioritize timely delivery and transparency. Below are the details of our shipping process:

1. Order Processing

• Orders are processed within 2–3 business days (excluding weekends and public holidays) after confirmation.
• You will receive a shipping confirmation via email or WhatsApp with tracking details once your order is dispatched.

2. Domestic Shipping

• Free Nationwide Delivery: Enjoy free shipping to all cities across Pakistan.
• Additional Shipping Costs (if applicable for special services) will be calculated and displayed at checkout.

3. Tracking Your Order

• Track your package using the tracking number provided in your shipping confirmation (SMS, email, or WhatsApp).
• Allow 24 hours for tracking information to update after dispatch.

If your order does not arrive within 4 days of shipping confirmation, contact us at:

Email: support@tomiwatches.com.pk
Call/WhatsApp: 0314-2206264

Provide your name and order number for assistance.

4. Damaged or Incorrect Items

• Inspect your order immediately upon delivery.
• If items arrive damaged or incorrect, contact us immediately with:
  • Order number
  • Photos of the issue

Email: support@tomiwatches.com.pk

Call/WhatsApp: 0314-2206264

We will resolve the matter promptly.

5. Returns & Exchanges

• For eligibility and instructions, review our Return & Exchange Policy.
• Returns must be initiated within 7 days of delivery.
• Refunds exclude original shipping fees and include a 10% handling fee.

Contact Us

For any questions or concerns about shipping:

Email: support@tomiwatches.com.pk
Phone/WhatsApp: 0314-2206264

Note: Delivery timelines may vary slightly due to unforeseen logistical delays. Tomi Watches is not liable for delays caused by third-party carriers.