Return & Exchange Policy

Return & Exchange Policy

Effective Date: Feb 28, 2025

At Tomi Watches, we strive to ensure your complete satisfaction. Below are the terms for returns and exchanges:

1. Return Window

• You may request a return or exchange within 7 days of receiving your order.
• To qualify, items must be unworn, unused, and in their original condition with all tags, packaging, manuals, and accessories intact.

2. How to Initiate a Return/Exchange

Contact us through any of the following channels:

• WhatsApp: +92-314-2206264
• Call: 0314-2206264
• Email: support@tomiwatches.com.pk

Provide proof of purchase (e.g., receipt, order confirmation).
Once approved, we will contact you with return instructions.

Note: Returns sent without prior approval or to an incorrect address will not be accepted. Please call to confirm the return address.

3. Refunds

• Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item.
• Shipping and handling fees (10%) are non-refundable.

4. Exchanges

• Exchanges are processed only after the original item is returned and inspected.
• To expedite an exchange, return the original item and place a new order separately.

5. Shipping Costs

• If we have shipped the correct watch but the customer wishes to exchange, change, or upgrade, the customer will bear shipping costs for both sides.
• If the product is damaged or incorrect, the customer pays for one side shipping, and Tomi Watches covers the other side.

6. Non-Eligible Situations

• Change of Mind: Not accepted. Returns/exchanges apply only to defective, damaged, or incorrect items.
• Discounted/Clearance Items: Final sale—no returns, exchanges, or claims.
• International Orders: Returns or exchanges are not accepted for orders outside Pakistan.

7. Damaged, Defective, or Incorrect Items

• Inspect your order immediately upon delivery.
• If you receive a defective, damaged, or incorrect item, contact us within 12 hours with:
  • Order number
  • Photos of the issue
• We will resolve the issue promptly.

8. Important Exemptions

• Product Appearance: Slight variations in color or design may occur due to screen displays.
• Warranty Void: If the watch shows signs of misuse, unauthorized repairs, physical damage (e.g., drops, exposure to dust), or missing components.
• Shipping Risks: Customers bear responsibility for return shipping costs and package loss/damage.

9. Order Cancellations

• Orders cannot be canceled once they have been confirmed for shipping.

Questions?

For any assistance, feel free to reach out:

Email: support@tomiwatches.com.pk
Phone/WhatsApp: 0314-2206264

We’re here to help!

Tomi Watches reserves the right to refuse returns or exchanges that do not meet the above criteria.